New Firmware - SA8300HD - SARA 1.92.16.101 - Please Read Post 1 - Page 7 - Canadian TV, Computing and Home Theatre Forums

scotta · 2011-06-20, 10:28 AM

^^^
How does it currently handle three shows set for "This channel any time", if they all show up in the same time slot?

JamesK · 2011-06-21, 06:52 PM

Quote:

Any idea what time it rebooted?

Mine just rebooted about 25 minutes ago, as I was watching the news (not recording anything though). I wonder what changed to require a reboot of a PVR that's in use.

David Susilo · 2011-06-21, 07:30 PM

all of my PVR just rebooted around 7pm just now

alebowgm · 2011-06-21, 08:06 PM

Obviously depends on the area, so far none of my boxes have seen the update in mid-town Toronto or up in Thornhill.

David Susilo · 2011-06-21, 08:29 PM

seems to be per-area-basis. My dad (who live within the same block) also called me just now to let me know about the reboot. His two boxes rebooted around 7pm too.

Hooter · 2011-06-22, 04:51 PM

Our box rebooted last evening as well around 7 PM and again this morning about 7:30 AM. There seems to be no rhyme or reason behind these reboots. A couple of weeks ago, our box randomly rebooted 3 times between 5 and 5:30 PM. I cannot believe that all of these reboots are for updates!

57 · 2011-06-22, 05:50 PM

It could be for a "patch" - not a full firmware update - they did bring in some recent features and these patches could correct problems with those features. One of my PVRs rebooted today around 4PM, but I hadn't noticed any other recent reboots.

cybercat · 2011-06-23, 11:22 AM

Often, with the patches, I won't get a reboot but will lose the scheduling of a recording or the communication with the EHD. If I can't pause or rewind live TV or if the red light on the HD dock isn't flashing, it's a sure indication of something having been changed. I then check the scheduled recordings to see if any have been dropped.
Seems to have been happening quite often in the last ten days/two weeks or so. Sometimes all is well - sometimes not.
A reboot cures all.

- Bill H.

mackbig · 2011-06-23, 08:54 PM

Didnt get a reboot, but I need one
Noticed "first run" and "new" this evening after noticing SYTYCD was not recording.

Tried to manual tape rest of hour, red light and rec icon wont stay on. Cant pause, rewind...

EDIT: Did the reboot. Record works again....and lost another 50 recordings. YAY

Andrew

David Susilo · 2011-07-25, 03:40 PM

any new update any of your guys know of? All three PVRs needed rebooting around 2pm today.

CW · 2011-07-25, 05:29 PM

I called to complain about lost recordings. They knew about the problem right away and they claim that this is their top priority. Naturally, after 8 months, I am very skeptical. The problem is with the 8300 and 8642 but apparently less so with the 8642. While they couldn't give me a timeline for a fix, the level 2 person claimed that they actually have "customers" testing a new version. I asked if I could test this version as well since I have nothing more to lose but was essentially told no.

Been thinking about just upgrading the internal drive but why should I have to? I hate dealing with Rogers. I got a small credit fairly easily though. If you're so inclined I would encourage you to at least get that if you're having problems.

David Susilo · 2011-07-25, 05:53 PM

I can't trust Rogers for anything anymore. They should've tested for all these things before they launched the 'broken' firmware back in October 2010. After almost 10 months of fumbles, inability to resolve the issue even with Rogers PVR Extender, I'm taking whatever statement from Roghers with a sackful (not a grain) of salt.

mackbig · 2011-07-26, 06:27 AM

Had to reboot master bedroom PVR, no sound sound live or recored last night. Family room (with external) was fine luckily. I have only had one successful reboot down there without losing external recordings since this all started.

Andrew

Quote:

Originally Posted by David Susilo

any new update any of your guys know of? All three PVRs needed rebooting around 2pm today.

Paolo · 2011-07-26, 06:41 PM

I made a good choice of holding off buying a PVR. I did the right thing after reading all the complaints you guys are having. I will probably end up buying one if they finally fix it in 1-2 years.

LeadFoot · 2011-08-06, 12:45 PM

I was unable to find a thread covering HSUD on the Cisco 8642HD.

My Cisco 8642HD internal HDD is spinning up and down every few minutes.

Some background: I own two SA 8300HD PVRs and late last fall like most other people experience problems after the firmware update. I contacted Rogers a number of time and posted some of my experiences in this thread. Knowing that it was not a good idea to cycle the HHD on and off every few minutes, I when through all the steps I could to limit it (set startup timer, record music channel …). A total pain in the butt. My son who uses the second unit would not and after a couple of months his HDD failed. At that point I contacted Rogers total them that their faulty firmware was damaging my PVRs, that one had just failed and that I wanted a couple of free rentals until they fixed their problem. The CSR said that sounded reasonable to him and transferred me to someone who made the arrangements. At present I have replaced the HDD in my sons PVR, both 8300HD are still offline and we are using the rental 8642s.

Back to the 8642s: Right off the bat I noticed the 8642 having the same HSUD problem as the 8300 and reported it a couple of times to Rogers who told me they were aware of the 8300 issue but did not know of this issue on the 8642. The second or third time I called, I finally told them since it was their rental that they were damaging, I guess I really didn’t care that much and haven’t talked to anyone at Rogers since. Since the HDD in the 8642 is so much quieter, I’m assuming most people don’t realize it’s cycling and haven’t called Rogers.

My problem now is a have a friend wanting to purchase a Rogers PVR. I’ve told them to wait until they are on sale and Rogers has fixed the HSUD issue.

Does anyone have any information on upcoming firmware changes for the 8642 to fix this issue?

Sorry for the longwinded post.

2011-06-21, 07:30 PM	#93
David Susilo Veteran Join Date: Jun 2002 Location: in my home theatre Posts: 3,410	all of my PVR just rebooted around 7pm just now __________________ THX, ISF, Control4 Certified Professional; CEDIA Trainer

2011-06-21, 08:06 PM	#94
alebowgm Veteran Join Date: Dec 2004 Posts: 3,919	Obviously depends on the area, so far none of my boxes have seen the update in mid-town Toronto or up in Thornhill. __________________ Windsor:CM4228+4220HD to 1.Samsung LNT3242H+2.AccessHD DTA1080D [RCA DTA800+CM7775+DTB-H260F in storage] GTA:LN40B750

2011-06-21, 08:29 PM	#95
David Susilo Veteran Join Date: Jun 2002 Location: in my home theatre Posts: 3,410	seems to be per-area-basis. My dad (who live within the same block) also called me just now to let me know about the reboot. His two boxes rebooted around 7pm too. __________________ THX, ISF, Control4 Certified Professional; CEDIA Trainer

2011-06-22, 05:50 PM	#97
57 Moderator Join Date: May 2002 Location: Toronto, Rogers, 8300HD, eHDD, Panasonic TCP65S1, Denon AVR4310Ci; 8300HD, eHDD & Sony KDL40W3000 Posts: 50,301	It could be for a "patch" - not a full firmware update - they did bring in some recent features and these patches could correct problems with those features. One of my PVRs rebooted today around 4PM, but I hadn't noticed any other recent reboots. __________________ 57's Home Theatre (Latest equipment & photos) 57's Optimization Services (Home Theatre Optimization)

2011-06-23, 11:22 AM	#98
cybercat Join Date: Dec 2010 Location: Nepean (Tanglewood), ON, Canada Posts: 165	Often, with the patches, I won't get a reboot but will lose the scheduling of a recording or the communication with the EHD. If I can't pause or rewind live TV or if the red light on the HD dock isn't flashing, it's a sure indication of something having been changed. I then check the scheduled recordings to see if any have been dropped. Seems to have been happening quite often in the last ten days/two weeks or so. Sometimes all is well - sometimes not. A reboot cures all. - Bill H. Last edited by cybercat; 2011-06-23 at 11:24 AM. Reason: add corrective action taken

2011-06-20, 10:28 AM	#91
scotta Join Date: Jan 2005 Location: Scarborough, Ontario Posts: 665	^^^ How does it currently handle three shows set for "This channel any time", if they all show up in the same time slot?

2011-06-22, 04:51 PM	#96
Hooter Join Date: Sep 2009 Location: Toronto Posts: 160	Our box rebooted last evening as well around 7 PM and again this morning about 7:30 AM. There seems to be no rhyme or reason behind these reboots. A couple of weeks ago, our box randomly rebooted 3 times between 5 and 5:30 PM. I cannot believe that all of these reboots are for updates!

2011-06-23, 08:54 PM	#99
mackbig Join Date: Jan 2007 Location: Markham, ON, Rogers Cable, 2*8300HD Posts: 114	Didnt get a reboot, but I need one Noticed "first run" and "new" this evening after noticing SYTYCD was not recording. Tried to manual tape rest of hour, red light and rec icon wont stay on. Cant pause, rewind... EDIT: Did the reboot. Record works again....and lost another 50 recordings. YAY Andrew __________________ 2*8300HDPVR, Nexstar 3 with WD5000AAKS (500GB external). Rogers, Markham.

2011-07-25, 03:40 PM	#100
David Susilo Veteran Join Date: Jun 2002 Location: in my home theatre Posts: 3,410	any new update any of your guys know of? All three PVRs needed rebooting around 2pm today. __________________ THX, ISF, Control4 Certified Professional; CEDIA Trainer

2011-07-25, 05:29 PM	#101
CW Join Date: Nov 2003 Location: Markham, Ontario Posts: 155	I called to complain about lost recordings. They knew about the problem right away and they claim that this is their top priority. Naturally, after 8 months, I am very skeptical. The problem is with the 8300 and 8642 but apparently less so with the 8642. While they couldn't give me a timeline for a fix, the level 2 person claimed that they actually have "customers" testing a new version. I asked if I could test this version as well since I have nothing more to lose but was essentially told no. Been thinking about just upgrading the internal drive but why should I have to? I hate dealing with Rogers. I got a small credit fairly easily though. If you're so inclined I would encourage you to at least get that if you're having problems.

2011-07-25, 05:53 PM	#102
David Susilo Veteran Join Date: Jun 2002 Location: in my home theatre Posts: 3,410	I can't trust Rogers for anything anymore. They should've tested for all these things before they launched the 'broken' firmware back in October 2010. After almost 10 months of fumbles, inability to resolve the issue even with Rogers PVR Extender, I'm taking whatever statement from Roghers with a sackful (not a grain) of salt. __________________ THX, ISF, Control4 Certified Professional; CEDIA Trainer

2011-07-26, 06:41 PM	#104
Paolo Veteran Join Date: Mar 2006 Location: Regional Municipality of Durham Posts: 2,695	I made a good choice of holding off buying a PVR. I did the right thing after reading all the complaints you guys are having. I will probably end up buying one if they finally fix it in 1-2 years.

2011-08-06, 12:45 PM	#105
LeadFoot Join Date: Jul 2006 Location: Woodstock, Rogers Cable SA8300HD Posts: 162	Cisco 8642HD HSUD I was unable to find a thread covering HSUD on the Cisco 8642HD. My Cisco 8642HD internal HDD is spinning up and down every few minutes. Some background: I own two SA 8300HD PVRs and late last fall like most other people experience problems after the firmware update. I contacted Rogers a number of time and posted some of my experiences in this thread. Knowing that it was not a good idea to cycle the HHD on and off every few minutes, I when through all the steps I could to limit it (set startup timer, record music channel …). A total pain in the butt. My son who uses the second unit would not and after a couple of months his HDD failed. At that point I contacted Rogers total them that their faulty firmware was damaging my PVRs, that one had just failed and that I wanted a couple of free rentals until they fixed their problem. The CSR said that sounded reasonable to him and transferred me to someone who made the arrangements. At present I have replaced the HDD in my sons PVR, both 8300HD are still offline and we are using the rental 8642s. Back to the 8642s: Right off the bat I noticed the 8642 having the same HSUD problem as the 8300 and reported it a couple of times to Rogers who told me they were aware of the 8300 issue but did not know of this issue on the 8642. The second or third time I called, I finally told them since it was their rental that they were damaging, I guess I really didn’t care that much and haven’t talked to anyone at Rogers since. Since the HDD in the 8642 is so much quieter, I’m assuming most people don’t realize it’s cycling and haven’t called Rogers. My problem now is a have a friend wanting to purchase a Rogers PVR. I’ve told them to wait until they are on sale and Rogers has fixed the HSUD issue. Does anyone have any information on upcoming firmware changes for the 8642 to fix this issue? Sorry for the longwinded post.

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