Web Scheduling (Remote TV Manager - Anyplace Home Edition) Please read post 1. - Page 4 - Canadian TV, Computing and Home Theatre Forums

ksargent · 2011-05-17, 01:14 AM

Quote:

Originally Posted by sesinger

Go the Quick Start menu, select Self Service, and then Name My Box

Yes, this is correct; I had already selected "Living Room" as my PVR name when that choice on the QSG first became available a few months back, and when I logged into the Remote TV Manager, that is indeed what it was named.

whitbyterry · 2011-05-17, 09:36 AM

I think there is a bug with shows that you set to record always and that are not scheduled. My wife has some of those in the list and I noticed oddball programs listed instead. Perhaps they are programs airing at the time her shows would normally record. That could cause some problems for people who decide to delete those programs and then miss shows.

David Susilo · 2011-05-17, 09:55 AM

In terms of actual deletion of the programs on each individual PVR, the programs are actually deleted. However, everytime I reopened the iTouch app, the deleted programs re-appeared. Anything I can do to stop this from occuring?

cybercat · 2011-05-17, 09:57 AM

Sounds like the devices are not "synching up" quite right....

- Bill H.

David Susilo · 2011-05-17, 09:59 AM

Any way I can reset this?

57 · 2011-05-17, 02:37 PM

In the FAQs it talks about the unit taking up to 24-48 hours to "synch" if I recally correctly.

http://www.rogersphonemanager.com/Di....php?id=116-5B Items 6, 7.

David Susilo · 2011-05-17, 03:06 PM

Thanks for the link, 57.

Yikes, taking 24-48 hours to sync... what's the point of having it then? LOL! Within 48 hours I can just go home and delete whatever needed deletion and got instant confirmation from the individual boxes.

57 · 2011-05-17, 03:42 PM

Well it is "up to". Perhaps that's why it's unavailable between 2AM-6AM per the FAQ - synching??? So, if you make the change at 7AM, you need to wait until 7AM then next day - 24 hours later. If you make the change at 1AM, perhaps it would be visible at 7AM - 6 hours later... This is speculation on my part.

I'm sure the main purpose is to schedule a single recording that you find out about while travelling, or need to schedule because you're travelling more than 14 days (manual recording limit). Beyond that, I'm sure it's a lot easier to do your scheduling/deleting at home (excepting multiple deletions) Note that the "restrictions" you can place on certain channels, programming, etc are not available via the Remote TV manager - they warn people not to give "others" (children I assume) the rights to your remote manager functionality.

NeilN · 2011-05-17, 11:17 PM

Re: synching - I think this only occurs when the PVR falls off the network for some reason. I scheduled a 2:35 a.m. recording at 12:30 a.m. this morning and it recorded fine.

timberland29 · 2011-05-18, 07:52 AM

Any one else getting this error message:

Unable to retrieve account information

When logging into the ios app? Thanks in advance.

David Susilo · 2011-05-18, 07:54 AM

Experiencing the exact same thing at the moment.

e

JamesK · 2011-05-18, 08:34 AM

I sent an email to Rogers about this and received this reply:

Quote:

Dear Sir/Madam,

Thank you for taking the time to write to us, we appreciate your use of
online customer service.

Please be advised that Rogers had previously announced that Remote TV
Manager would be available on April 17 but the launch date has been
postponed.

Please note that Remote TV Manager is now available for iPhone users.
Remote TV Manager allows you to manage your HD PVR remotely through an
iPhone mobile application.

For any further questions or concerns, please feel free to respond to
this email, contact our Customer Care department by phone at
1-888-764-3771 from 6AM-2AM(EST) 7 days a week or contact our Live
Support group by clicking the link provided below as they are available
to serve you from 8am-Midnight(EST), 7 days a week.

Streets · 2011-05-18, 09:55 AM

I got the same thing, unable to retrieve account info using the iPhone app. I have an 8642, which is not supported yet, so this is probably the reason. Also, in My Rogers under Cable Television, the Remote TV Manager option is not showing, again probably for the same reason.

David Susilo · 2011-05-18, 03:02 PM

it works again as of (around) 10am today.

awhite2600 · 2011-05-19, 01:05 PM

Both the Rogers FAQ and the Apple app store say that you need iOS 4+ in order to use the app. I have a 1st Gen iPod Touch. The maximum supported iOS version is 3.1.3 for this device. Just for kicks I decided to install the app to see if it would work...and it does.

I am able to see my PVR, delete recordings, search the schedule - everything works.

I suppose there is a chance that Rogers will upgrade the app in the future and iOS 4 will be required. But for now all is good.

2011-05-17, 09:55 AM	#48
David Susilo Veteran Join Date: Jun 2002 Location: in my home theatre Posts: 3,410	In terms of actual deletion of the programs on each individual PVR, the programs are actually deleted. However, everytime I reopened the iTouch app, the deleted programs re-appeared. Anything I can do to stop this from occuring? __________________ THX, ISF, Control4 Certified Professional; CEDIA Trainer

2011-05-17, 09:59 AM	#50
David Susilo Veteran Join Date: Jun 2002 Location: in my home theatre Posts: 3,410	Any way I can reset this? __________________ THX, ISF, Control4 Certified Professional; CEDIA Trainer

2011-05-17, 02:37 PM	#51
57 Moderator Join Date: May 2002 Location: Toronto, Rogers, 8300HD, eHDD, Panasonic TCP65S1, Denon AVR4310Ci; 8300HD, eHDD & Sony KDL40W3000 Posts: 50,301	In the FAQs it talks about the unit taking up to 24-48 hours to "synch" if I recally correctly. http://www.rogersphonemanager.com/Di....php?id=116-5B Items 6, 7. __________________ 57's Home Theatre (Latest equipment & photos) 57's Optimization Services (Home Theatre Optimization)

2011-05-17, 03:42 PM	#53
57 Moderator Join Date: May 2002 Location: Toronto, Rogers, 8300HD, eHDD, Panasonic TCP65S1, Denon AVR4310Ci; 8300HD, eHDD & Sony KDL40W3000 Posts: 50,301	Well it is "up to". Perhaps that's why it's unavailable between 2AM-6AM per the FAQ - synching??? So, if you make the change at 7AM, you need to wait until 7AM then next day - 24 hours later. If you make the change at 1AM, perhaps it would be visible at 7AM - 6 hours later... This is speculation on my part. I'm sure the main purpose is to schedule a single recording that you find out about while travelling, or need to schedule because you're travelling more than 14 days (manual recording limit). Beyond that, I'm sure it's a lot easier to do your scheduling/deleting at home (excepting multiple deletions) Note that the "restrictions" you can place on certain channels, programming, etc are not available via the Remote TV manager - they warn people not to give "others" (children I assume) the rights to your remote manager functionality. __________________ 57's Home Theatre (Latest equipment & photos) 57's Optimization Services (Home Theatre Optimization)

2011-05-18, 07:52 AM	#55
timberland29 Join Date: Dec 2007 Location: Toronto Posts: 79	Error message Any one else getting this error message: Unable to retrieve account information When logging into the ios app? Thanks in advance.

2011-05-17, 09:36 AM	#47
whitbyterry Join Date: Jul 2006 Location: Whitby, Ontario (Rogers Cable), LG 42PC3D, 8642HD Posts: 514	I think there is a bug with shows that you set to record always and that are not scheduled. My wife has some of those in the list and I noticed oddball programs listed instead. Perhaps they are programs airing at the time her shows would normally record. That could cause some problems for people who decide to delete those programs and then miss shows.

2011-05-17, 09:57 AM	#49
cybercat Join Date: Dec 2010 Location: Nepean (Tanglewood), ON, Canada Posts: 165	Sounds like the devices are not "synching up" quite right.... - Bill H.

2011-05-17, 03:06 PM	#52
David Susilo Veteran Join Date: Jun 2002 Location: in my home theatre Posts: 3,410	Thanks for the link, 57. Yikes, taking 24-48 hours to sync... what's the point of having it then? LOL! Within 48 hours I can just go home and delete whatever needed deletion and got instant confirmation from the individual boxes.

2011-05-17, 11:17 PM	#54
NeilN Veteran Join Date: Nov 2004 Location: North York Posts: 1,614	Re: synching - I think this only occurs when the PVR falls off the network for some reason. I scheduled a 2:35 a.m. recording at 12:30 a.m. this morning and it recorded fine.

2011-05-18, 07:54 AM	#56
David Susilo Veteran Join Date: Jun 2002 Location: in my home theatre Posts: 3,410	Experiencing the exact same thing at the moment. e

2011-05-18, 09:55 AM	#58
Streets Rookie Join Date: May 2011 Posts: 2	8642 PVR not supported yet I got the same thing, unable to retrieve account info using the iPhone app. I have an 8642, which is not supported yet, so this is probably the reason. Also, in My Rogers under Cable Television, the Remote TV Manager option is not showing, again probably for the same reason.

2011-05-18, 03:02 PM	#59
David Susilo Veteran Join Date: Jun 2002 Location: in my home theatre Posts: 3,410	it works again as of (around) 10am today.

2011-05-19, 01:05 PM	#60
awhite2600 Rookie Join Date: Jun 2008 Location: London, ON (Rogers) Posts: 26	Both the Rogers FAQ and the Apple app store say that you need iOS 4+ in order to use the app. I have a 1st Gen iPod Touch. The maximum supported iOS version is 3.1.3 for this device. Just for kicks I decided to install the app to see if it would work...and it does. I am able to see my PVR, delete recordings, search the schedule - everything works. I suppose there is a chance that Rogers will upgrade the app in the future and iOS 4 will be required. But for now all is good.

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