630 HD PVR - Non Owners and Potential Owners discussion - Page 41 - Canadian TV, Computing and Home Theatre Forums

RodK · 2010-09-07, 10:13 PM

"I ordered mine on Aug 30th as a $99 replacement of a 530. It left TO on the 1st and arrived in Calgary today. Hopefully it'll be here tomorrow. "

WTF!!!

I ordered mine on the 24 and just got the same backorder BS!

SD is really starting to p!$$ me off right now.

Are they just picking names from a hat as to who gets them. This does not make any sense at all.

TJ77 · 2010-09-07, 10:15 PM

The shipping order is really odd. I ordered mine Sept 1, and was told by CR that I would receive it by tomorrow.

anesthetized · 2010-09-07, 10:28 PM

Don't worry I already came out and basically accused them of cherry picking orders based on paid customers in relation to the fact that I ordered before some on here and have yet to receive mine.

As I stated above I agreed to the one year free rental.

What's even funnier is I live about a little over an hours drive from the warehouse.

Stew

rrcole · 2010-09-07, 10:49 PM

Ordered mine on the 25th, Got a tracking number last Friday and it showed leaving Calgary. I phoned Puralator and was told it takes 2 business days to deliver. Today would have been day 1 according to them. So he said I should have it tomorrow. I hope this is not all BS and I am going to be told it's back ordered.

Mine was a straight order (no trade in) for a year free rental and the $199 buy out.

gzink · 2010-09-08, 12:08 AM

I now have a 2nd one on order. Thank you Shaw Direct for being reasonable with existing customers.

peano · 2010-09-08, 07:34 AM

I ordered my 630 the first day they were available and paid the full $399.

After reading about the deals here I tried to get something similar. Best I could manage was a $120 programming credit and $50 PPV credit. I sold my 530 for $220 so my net for the upgrade was $60 tax included. Definitely worth it.

TQ345 · 2010-09-08, 08:19 AM

I had ordered a 630 on Aug. 15 and paid $399. The day it arrived, I saw on the forum that they were offering the $99 trade-in deal for existing 530 owners. Called them up, they agreed to a deal, but insisted I had to return the 630 to them so they could cancel the 399 charge, only then could I order the $99 trade-in.

I thought that was exceedingly stupid, but I went along with it to save $300 (in fact I was going to save $600 as I have 2 530s to trade in) Anyway, I sent back the 630 last Wed. and called to re-order on Sat. Of course, they had no record of the 630 being returned, even though Purolator said it had arrived at SD on Thu. morning. So, I called this morning.

The first CSR I spoke to denied the existance of the $99 trade-in deal. Whether she was feining ignorance, or actually was ignorant, I'll never know as I insisted to be bumped to customer relations. Fortunately, all this rigamarole with the returning the 630, etc was in my file, so they started the $99 trade-in deal, but not before insisting that the deal was for ONE 530 only, and that I had to pay full price if I wanted a 2nd one. Again I insisted that I was offered the deal on BOTH my 530s. She put me on hold for a while and came back and agreed to the deal and I was able to place my order for 2 630 upgrades.

Now I see the words backorder on some posts and it has me thinking. The CSR never mentioned that (perhaps because I live about 30 minutes from SD's building here in Mississauga.

Anyway, after all that kerfuffel, I allegedly have 2 630s coming for less than half the price of the original $450 (tax & delivery) I was billed for one.

Now as long as they work ...

nick_canada · 2010-09-08, 10:53 AM

Just an update that offers are still out there as of Wed Sep 8.

I have 3 505's. I called today and spoke with a CSR who was quite nice. After he realized we had been with Shaw for 5 years, he passed me to a CR.

That person stated there were no deals currently, but then offered me a new 630 for 3 months free rent, then $199 to purchase. lol Me guesses that is a deal, no? lol No return of 505's. Quite happy with this option. They also saved me $25 on hook up at new house, so will be staying with Shaw for awhile now.

Petee_C · 2010-09-08, 11:19 AM

I was on the phone with Shaw and got the 12 month free w $199 buy option on Sept 2nd? Told them to purolate it to my work address.... wonder if mine is a backordered one or not....

No big rush as I have a working 530 with 500gb hard drive at home.... and my ebay Zinwell wb68 multiswitch wasn't marked as shipped until Sept 3rd from the states....

I may give Shaw a call when I have time this aft.

P

rrcole · 2010-09-08, 01:14 PM

Got it this morning. All set up and activated..

See you guys in the users forum.

BCScott · 2010-09-08, 01:27 PM

Got mine this morning and will activate this aft.

gretzky · 2010-09-08, 02:54 PM

got mine this morning too
have to return the 530
do i have to return the 530 remote ?

TheHans · 2010-09-08, 02:57 PM

Quote:

Originally Posted by gretzky

got mine this morning too
have to return the 530
do i have to return the 530 remote ?

I had to return many 530s when I had problems with them and had exchanges for brand new units. I never had to return any of the remotes (I have many now), nor did I have to return any of the cables (I have many now).

brewster007 · 2010-09-08, 03:55 PM

Interestingly when I called shaw to ask when my unit would be shipped I was told that the pre-sold units needed shipped first and it would likely be another 7-10 days before mine would be shipped.

Brewster

Silver Boy · 2010-09-08, 04:26 PM

Just wanted to chime in with the deal I ended up with on the 630. I've been with SD since 2001 with a mid level programming package (I think my bill is around $75/month these days). I've got several 505 receivers but no 530. I started off speaking with a CSR. Said I was interested in buying a 630 but thought $399 was a bit steep. I mentioned the deal they were offering on their website to new customers ($399 less $100 programming credit less $50 PPV credit) as well as the $250 that Telus is charging for their PVR. She made a bit of an attempt to justify the $399 but didn't push it very hard. Without me asking, she said she would transfer me to Customer Relations and they would see what they could do. A very pleasant women came on the phone and offered me 2 options: (a) no charge rental for 12 months with the $199 buyout that others on here have mentioned; or (b) $399 less a $100 programming credit plus a further $10 reduction on my bill for 10 months. While both options would eventually result in me paying $199 for the 630, the free rental option was the better financial deal so that's what I went with. I should also mention that they are giving me free installation for the additional coax line I need. I bought an Eagle Aspen multiswitch off of eBay for $35 so my total cost for getting the 630 seems pretty reasonable. All in all, I feel like I got a fair deal and am happy with SD's customer service.

2010-09-07, 10:13 PM	#601
RodK Join Date: Apr 2005 Location: Winnipeg, Manitoba Posts: 44	WTF!!! "I ordered mine on Aug 30th as a $99 replacement of a 530. It left TO on the 1st and arrived in Calgary today. Hopefully it'll be here tomorrow. " WTF!!! I ordered mine on the 24 and just got the same backorder BS! SD is really starting to p!$$ me off right now. Are they just picking names from a hat as to who gets them. This does not make any sense at all.

2010-09-08, 11:19 AM	#609
Petee_C Join Date: Feb 2003 Location: Heidelberg,ON Posts: 1,236	I was on the phone with Shaw and got the 12 month free w $199 buy option on Sept 2nd? Told them to purolate it to my work address.... wonder if mine is a backordered one or not.... No big rush as I have a working 530 with 500gb hard drive at home.... and my ebay Zinwell wb68 multiswitch wasn't marked as shipped until Sept 3rd from the states.... I may give Shaw a call when I have time this aft. P __________________ Panny 47wx52, DMR-e80*C DSR500x2, XBOX 360, Toshiba 26hf84, LG 37LC2D

2010-09-08, 01:27 PM	#611
BCScott Join Date: Nov 2004 Location: Windermere, BC Posts: 1,129	Got mine this morning and will activate this aft. __________________ Sony KDL-52XBR4,SD DVR530/630,Tosh HD-A2 HD-A30, Pana DMP-BD65, Pio VSX-1015,Energy C3,CC100,ESM-4,S8.2, Engenius WAP

2010-09-08, 03:55 PM	#614
brewster007 Join Date: Dec 2009 Posts: 32	shipping Interestingly when I called shaw to ask when my unit would be shipped I was told that the pre-sold units needed shipped first and it would likely be another 7-10 days before mine would be shipped. Brewster

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2010-09-07, 10:15 PM	#602
TJ77 Veteran Join Date: Jun 2005 Posts: 1,988	The shipping order is really odd. I ordered mine Sept 1, and was told by CR that I would receive it by tomorrow.

2010-09-07, 10:28 PM	#603
anesthetized Join Date: Aug 2010 Posts: 15	Don't worry I already came out and basically accused them of cherry picking orders based on paid customers in relation to the fact that I ordered before some on here and have yet to receive mine. As I stated above I agreed to the one year free rental. What's even funnier is I live about a little over an hours drive from the warehouse. Stew

2010-09-07, 10:49 PM	#604
rrcole Join Date: Aug 2010 Posts: 59	Ordered mine on the 25th, Got a tracking number last Friday and it showed leaving Calgary. I phoned Puralator and was told it takes 2 business days to deliver. Today would have been day 1 according to them. So he said I should have it tomorrow. I hope this is not all BS and I am going to be told it's back ordered. Mine was a straight order (no trade in) for a year free rental and the $199 buy out.

2010-09-08, 12:08 AM	#605
gzink Join Date: Mar 2010 Posts: 948	I now have a 2nd one on order. Thank you Shaw Direct for being reasonable with existing customers.

2010-09-08, 07:34 AM	#606
peano Veteran Join Date: Dec 2002 Posts: 3,588	I ordered my 630 the first day they were available and paid the full $399. After reading about the deals here I tried to get something similar. Best I could manage was a $120 programming credit and $50 PPV credit. I sold my 530 for $220 so my net for the upgrade was $60 tax included. Definitely worth it.

2010-09-08, 08:19 AM	#607
TQ345 Join Date: May 2007 Location: Mississauga Posts: 30	I had ordered a 630 on Aug. 15 and paid $399. The day it arrived, I saw on the forum that they were offering the $99 trade-in deal for existing 530 owners. Called them up, they agreed to a deal, but insisted I had to return the 630 to them so they could cancel the 399 charge, only then could I order the $99 trade-in. I thought that was exceedingly stupid, but I went along with it to save $300 (in fact I was going to save $600 as I have 2 530s to trade in) Anyway, I sent back the 630 last Wed. and called to re-order on Sat. Of course, they had no record of the 630 being returned, even though Purolator said it had arrived at SD on Thu. morning. So, I called this morning. The first CSR I spoke to denied the existance of the $99 trade-in deal. Whether she was feining ignorance, or actually was ignorant, I'll never know as I insisted to be bumped to customer relations. Fortunately, all this rigamarole with the returning the 630, etc was in my file, so they started the $99 trade-in deal, but not before insisting that the deal was for ONE 530 only, and that I had to pay full price if I wanted a 2nd one. Again I insisted that I was offered the deal on BOTH my 530s. She put me on hold for a while and came back and agreed to the deal and I was able to place my order for 2 630 upgrades. Now I see the words backorder on some posts and it has me thinking. The CSR never mentioned that (perhaps because I live about 30 minutes from SD's building here in Mississauga. Anyway, after all that kerfuffel, I allegedly have 2 630s coming for less than half the price of the original $450 (tax & delivery) I was billed for one. Now as long as they work ...

2010-09-08, 10:53 AM	#608
nick_canada Rookie Join Date: Sep 2010 Posts: 4	Just an update that offers are still out there as of Wed Sep 8. I have 3 505's. I called today and spoke with a CSR who was quite nice. After he realized we had been with Shaw for 5 years, he passed me to a CR. That person stated there were no deals currently, but then offered me a new 630 for 3 months free rent, then $199 to purchase. lol Me guesses that is a deal, no? lol No return of 505's. Quite happy with this option. They also saved me $25 on hook up at new house, so will be staying with Shaw for awhile now.

2010-09-08, 01:14 PM	#610
rrcole Join Date: Aug 2010 Posts: 59	Got it this morning. All set up and activated.. See you guys in the users forum.

2010-09-08, 02:54 PM	#612
gretzky Join Date: Sep 2005 Posts: 736	got mine this morning too have to return the 530 do i have to return the 530 remote ?

2010-09-08, 04:26 PM	#615
Silver Boy Rookie Join Date: Jan 2010 Posts: 3	Just wanted to chime in with the deal I ended up with on the 630. I've been with SD since 2001 with a mid level programming package (I think my bill is around $75/month these days). I've got several 505 receivers but no 530. I started off speaking with a CSR. Said I was interested in buying a 630 but thought $399 was a bit steep. I mentioned the deal they were offering on their website to new customers ($399 less $100 programming credit less $50 PPV credit) as well as the $250 that Telus is charging for their PVR. She made a bit of an attempt to justify the $399 but didn't push it very hard. Without me asking, she said she would transfer me to Customer Relations and they would see what they could do. A very pleasant women came on the phone and offered me 2 options: (a) no charge rental for 12 months with the $199 buyout that others on here have mentioned; or (b) $399 less a $100 programming credit plus a further $10 reduction on my bill for 10 months. While both options would eventually result in me paying $199 for the 630, the free rental option was the better financial deal so that's what I went with. I should also mention that they are giving me free installation for the additional coax line I need. I bought an Eagle Aspen multiswitch off of eBay for $35 so my total cost for getting the 630 seems pretty reasonable. All in all, I feel like I got a fair deal and am happy with SD's customer service.