Notes by 57: When purchasing a used STB:
(These instructions also apply to most other service providers)
1. Call Rogers with the name of the seller and the STB serial number before purchase. This is to ensure that it's not a rental and is properly in Rogers system (as a third-party STB) and is allowed by Rogers. If the seller will not provide the serial number, walk away from the deal. Have the seller show the STB in operation if possible. This is especially important if it's a PVR because the iHDD could be bad. Record a channel like CP24 for a few minutes and play it back. Make sure the iHDD doesn't make any strange noises like "clicking sounds" as this can be a sign of a hard drive about to fail. If they can't demo, then the price should reflect that.
2. Ensure the seller deactivates the STB or tells Rogers they're selling it so that you can then activate it.
3. You must call Rogers when you get the STB home to authorize it.
4. You must have the cable properly connected and a good signal to the STB for it to function/boot.
5. Sometimes another call by the seller is required after the buyer has the STB in his possession and is trying to activate it (due to Rogers Computer issues - there must be some difference between the "check" and the "activate" steps in Rogers' computer system). Sometimes, if you call to activate, and the CSR says the box has not been deactivated, if you know the seller has made the call, if you insist that it has been deactivated, the CSR will often activate the STB without another call by the seller.
6. You cannot use a STB that is not a Rogers Ontario STB.
See also the following link showing the active STBs. No good purchasing one that you can't activate, but you'd know that if you called in per step 1.
Guidelines for Selling (and Buying) a used Rogers Terminal in Ontario - Page 7 - Canadian TV, Computing and Home Theatre Forums
7. In the event you wish to incorporate the STB into a WHPVR (Whole Home PVR) setup, you will need to find a CSR who is capable of entering the box into their system properly. This may be difficult now since most CSRs are now trained on Ignite, not WHPVR. WHPVR activation may no longer be possible with IgniteTV now on line.
8. Sometimes we get questions about "moving" a STB from one subscriber to another without calling Rogers. This is against the Terms of Service with Rogers, they can find out (monitoring location), and both people could be in trouble with Rogers.
9. Note that there are some smaller Rogers areas in Ontario that utilize Motorola STBs. In those cases you need to purchase the correct Motorola STB(s) and it doesn't have to be a Rogers box, but beware of scam sellers. You cannot use SA/Cisco in a Motorola area, or vice versa.
10. If the seller is not a "customer in good standing" (bills all paid, etc.), then Rogers may have a lien against the STB, so calling Rogers before purchase, as discussed in point one, is very important.
11. Since many people are migrating to Ignite, it's often difficult to test a box at the seller's location if digital cable service is no longer available there. You are therefore taking a risk if the seller is not someone you know or trust. One option would be for the seller to deliver the box to your home, have him/her wait until the box boots and operates properly, then exchange money... If you go to their home, they are also less likely to sell you something that doesn't work... Do not purchase from "curbsiders." Prices should reflect the fact that Rogers will be phasing out digital cable and you may wish to consider switching to Ignite yourself. Legacy Digital Cable may not be around much longer with everyone migrating to IgniteTV, so you should consider migrating to IgniteTV rather than purchasing a used box. The end date for Legacy Digital Cable is currently rumoured to be January 2024.
12. Digital Terminals (DTA-50) are usually considered rentals and should not be bought/sold.
13. One other suggestion when you get a new box is to always go to Settings - scroll up one to Troubleshooting and do a Factory Reset. You can then set up the box the way you want by scrolling through all the settings. (Navigatr firmware)
14. Any recordings left on the box will be viewable by the new owner, so delete them if you don't want the new owner to have access to those recordings.
Today I wanted to know whether it was possible to sell Rogers Digital Terminals to other Rogers Customers and what the rules were surrounding the transfer of ownership.
I searched the forum and found lots of threads discussing the buying and selling of equipment that was previously used on other cable systems (typically U.S. systems or Videotron) but no single thread focused on equipment being sold from one Rogers subscriber to another.
Most of this information is noted in other posts but in the interest of putting it all in one thread and making it easier for members to find I have created this thread.
The purpose of this thread is members to discuss an issues surrounding the buying and selling of Rogers equipment to other Rogers Customers. In order to maintain the usefulness of this thread, PLEASE DO NOT POST questions about trying to activate NON Rogers equipment on the Rogers system or trying to activate Rogers equipment on other cable systems.
I contacted Rogers today and here is what they told me:
(These instructions also apply to most other service providers)
1. Call Rogers with the name of the seller and the STB serial number before purchase. This is to ensure that it's not a rental and is properly in Rogers system (as a third-party STB) and is allowed by Rogers. If the seller will not provide the serial number, walk away from the deal. Have the seller show the STB in operation if possible. This is especially important if it's a PVR because the iHDD could be bad. Record a channel like CP24 for a few minutes and play it back. Make sure the iHDD doesn't make any strange noises like "clicking sounds" as this can be a sign of a hard drive about to fail. If they can't demo, then the price should reflect that.
2. Ensure the seller deactivates the STB or tells Rogers they're selling it so that you can then activate it.
3. You must call Rogers when you get the STB home to authorize it.
4. You must have the cable properly connected and a good signal to the STB for it to function/boot.
5. Sometimes another call by the seller is required after the buyer has the STB in his possession and is trying to activate it (due to Rogers Computer issues - there must be some difference between the "check" and the "activate" steps in Rogers' computer system). Sometimes, if you call to activate, and the CSR says the box has not been deactivated, if you know the seller has made the call, if you insist that it has been deactivated, the CSR will often activate the STB without another call by the seller.
6. You cannot use a STB that is not a Rogers Ontario STB.
See also the following link showing the active STBs. No good purchasing one that you can't activate, but you'd know that if you called in per step 1.
Guidelines for Selling (and Buying) a used Rogers Terminal in Ontario - Page 7 - Canadian TV, Computing and Home Theatre Forums
7. In the event you wish to incorporate the STB into a WHPVR (Whole Home PVR) setup, you will need to find a CSR who is capable of entering the box into their system properly. This may be difficult now since most CSRs are now trained on Ignite, not WHPVR. WHPVR activation may no longer be possible with IgniteTV now on line.
8. Sometimes we get questions about "moving" a STB from one subscriber to another without calling Rogers. This is against the Terms of Service with Rogers, they can find out (monitoring location), and both people could be in trouble with Rogers.
9. Note that there are some smaller Rogers areas in Ontario that utilize Motorola STBs. In those cases you need to purchase the correct Motorola STB(s) and it doesn't have to be a Rogers box, but beware of scam sellers. You cannot use SA/Cisco in a Motorola area, or vice versa.
10. If the seller is not a "customer in good standing" (bills all paid, etc.), then Rogers may have a lien against the STB, so calling Rogers before purchase, as discussed in point one, is very important.
11. Since many people are migrating to Ignite, it's often difficult to test a box at the seller's location if digital cable service is no longer available there. You are therefore taking a risk if the seller is not someone you know or trust. One option would be for the seller to deliver the box to your home, have him/her wait until the box boots and operates properly, then exchange money... If you go to their home, they are also less likely to sell you something that doesn't work... Do not purchase from "curbsiders." Prices should reflect the fact that Rogers will be phasing out digital cable and you may wish to consider switching to Ignite yourself. Legacy Digital Cable may not be around much longer with everyone migrating to IgniteTV, so you should consider migrating to IgniteTV rather than purchasing a used box. The end date for Legacy Digital Cable is currently rumoured to be January 2024.
12. Digital Terminals (DTA-50) are usually considered rentals and should not be bought/sold.
13. One other suggestion when you get a new box is to always go to Settings - scroll up one to Troubleshooting and do a Factory Reset. You can then set up the box the way you want by scrolling through all the settings. (Navigatr firmware)
14. Any recordings left on the box will be viewable by the new owner, so delete them if you don't want the new owner to have access to those recordings.
Today I wanted to know whether it was possible to sell Rogers Digital Terminals to other Rogers Customers and what the rules were surrounding the transfer of ownership.
I searched the forum and found lots of threads discussing the buying and selling of equipment that was previously used on other cable systems (typically U.S. systems or Videotron) but no single thread focused on equipment being sold from one Rogers subscriber to another.
Most of this information is noted in other posts but in the interest of putting it all in one thread and making it easier for members to find I have created this thread.
The purpose of this thread is members to discuss an issues surrounding the buying and selling of Rogers equipment to other Rogers Customers. In order to maintain the usefulness of this thread, PLEASE DO NOT POST questions about trying to activate NON Rogers equipment on the Rogers system or trying to activate Rogers equipment on other cable systems.
I contacted Rogers today and here is what they told me:
- Rogers Customers can sell their Digital terminal to another Rogers subscriber;
- Unlike some satellite companies we know, there is no service fee to de-activate (seller) or activate (buyer) the Digital Terminal;
- The CSR recommended the seller advise Rogers of who is buying the box (along with the serial number of the box being sold) in order to eliminate any problems for the buyer when activating the used terminal;
- Extended Warranties, if purchased by the original owner, are NOT transferable.