WARNING - Your Credit Card on Your Account
So I called XM Canada (1-877-209-0079). Sat on hold for 20+ minutes, and finally spoke with Kayla.
I told her I was cancelling my subscription and she asked why. I said that my renewal cost of $149.90 was more than I could pay. She then came back and said that she could give me a deal of $91.50 +Taxes.
Again, I said that was too much, I asked about the $24.95/6 months promo, and she said I was the 3rd person to call about it and no, it wasn't a valid promo.
She asked if I enjoyed my subscription (I said yes, very much) and did I use it (yes, all the time).
Kayla said she could possibly offer me $26.90 for 3 months, and again for another 3 months. I said that I am not willing to pay that. My previous renewal (Oct. 27/2011) was $5.95/month (+taxes) or $6.58/month (taxes in) for a total 0f $78.96, and I would be willing to pay that again.
Kayla said that my previous renewal was a "special" promo code from head office, that can only be used "once" on an XM account.
Kayla said they had no other promos to offer me, and my account would be closed on October 27, 2012.
Adios XM CANADA!
My XM Radio Canada account expired October 27, 2012.
I called XM Canada on October 24, and spoke with Kalya.
I cancelled my subscription and Kayla advised me that it was done.
I also checked on my XM Account on line and made sure that my VISA information had been REMOVED!
Please view my post above on
www.digitalhome.ca regarding my experience with Kayla.
Last night (October 29, 2012)I received an automated call from XM radio telling me that my account was expiring (it already had!) and that they would automatically renew it.
This morning, I went online and checked my Visa Account - a charge of $206.27 was put through on my VISA on October 27.
I am BEYOND FURIOUS!
I have now wasted over 30 minutes on line with XM this morning. Kris at XM Canada advised me that she had to make a "special request" to add an additional $11.00+ to my account so I could get my FULL REFUND???
I then sat on hold for another 15 minutes to wait to speak with a Supervisor.
I FINALLY spoke with Gilbert (apparently the Supervisor), who assured me that my account would receive the full credit of $206.27 back onto my Visa within 2-3 business taxs .
I asked Gilbert:
I WANT TO KNOW HOW XM CANADA COULD CHARGE MY VISA, WHEN I HAD REMOVED MY VISA ACCOUNT INFORMATION FROM MY ACCOUNT WITH XM ON LINE.????
Gilbert advised me that only XM Canada can remove my credit card information from my account, and that me removing it from the account on line doesn't mean diddly.
Gilbert assured me that he is "escalating" my issue and that he will personally be monitoring my account to ensure I receive my full credit.
I am posting my experience on line as a Warning to all other XM Canada subscribers who think that by removing their credit card from their own account on line that they will not be charged.
When calling XM Canada to CANCEL, you MUST request your Credit Card Information also be removed by XM Canada from YOUR ACCOUNT.
NOTHING you do to your own XM ACCOUNT matters - XM will charge you any way!
I view this as a TOTAL SCAM