you really want to know?
1) My brother moved home, so we ran both our computers off the internet, along with one more in the office which was used more for email (sister and parents). However with my brothers constant use of the internet (gaming, etc) I actually got a email from shaw saying I was using too much bandwidth. I've had my internet thru cable since it was with Rogers (when I did sign up, I worked for Cantel at the same customer service center as Rogers Cable). Speaking of which, when shaw took over, they took away my 50% high speed cable discount.
Back to the story, I pulled out my original contract forms with Rogers cable (of which shaw NEVER updated), and nowhere does it state any limit on bandwidth. I emailed them back, saying my brother moved home, and that may be the cause. They replied saying I have 6GB dl, and 2GB ul. I replied asking when this change took place, as I was never informed by Shaw. I still have all my emails, and here is their reply:
"Thank you for your reply. Our bandwidth guidelines have always been in place. In fact, Rogers had a very similar policy. Whether they enforced it or not was a prerogative of theirs, however, not much differs in our policies. Most service providers have limitations for bandwidth usage. Hope this answers your questions but if you have any further queries, please call us at 604-629-3101. Thank you."
Yeah, okay. So I wrote back saying that I have my original contract with Rogers which Shaw never updated, and that I DO NOT have a limit. No reply from them.
About 1-2 weeks later, my brother calls me at work saying that the internet is down. So I call Shaw to find out. They first reps sayings they banned my account, and transfered me to another person (in some other dept that deals with this stuff).
Long story short, he tried to tell me that I have a limit, and I said I didn't. I asked him where it says so, and he says on their website. He also said that it says on the website that it is up to customers to read the website often for any updates. So I asked him, did you tell customers IN THE FIRST place that they need to read it? eh, blank look on his face probably. In the end, he just wanted to get off the phone. I told him to list on my account that I DO NOT have a limit, and that if they wanted to enforce one on me, to cancel my account. He said he didn't want to do that. Thats been the last I've heard from them since (July 2003).
2) About 2 months ago, during my sisters wedding, out internet died. Moreso the cable modem, which we've had for 5 years died. Crappy timing as we had so many relatives here during the wedding, and no one could use the internet. Shaw said that they had to replace the modem, fine. It took them 2 days to send someone out. But no one came. Or atleast they did, but said no one was home. Funny, because there was several people home, with kids running around all day long. They sent someone by 2 days later again, and again they said no one was home. Infact I was in my room that whole day, which is next to the front door. I didn't see anyone. So after over a week, someone finally came, and we got our modem replaced. When I came home that day, the modem looked like it went thru hell and back. Definitely not new, had dents on it, and a sticky stubstance on it. Gross. I called them up, and told them to replace it at once. How can they bring me a modem, is WORSE condition, then the one I had for 5 years? 2 days later again, they came, and changed the modem.
Bleh, thats the worst of it, I could go on, but you get the idea. Now if they could set me up with a HDTV box for a discounted price, I might have something nice to say to them, but they can't, so shove it Shaw.