Uuuuhg.
So I had to return an Extender today. The Shaw office here sucks! (Always has.) There is
always a line up right to, if not outside the door, and at the very least, a 1 hour wait depending on how many agents are on. (Never enough to fill all booths though, no matter how many people are there.)
They opened 2 new offices on the the island. That was supposed to "fix this issue". HA! Ok.
So I show up, at 8:20, 10 minutes before they open. There was one man walking up to line up at the door. By the time I locked my bike right beside the door, 2 more people had crawled out of their cars and got in line ahead of me. 4 more appeared within 5 minutes right behind me. They are still not even open yet, and the line grows.
So, I go in. It takes about 4 minutes for me to get to talk to the rep. We go through the motions and right at the end, he mentions he only has enough money to cover what they owe me, leaving him with no float. (He was going to do it.) The women beside him tells him not to give it to me so he has a float. I was asked to come back. *blink blink* Waaa? Really?
I damn near lost it. "I am not coming back to stand in that" as I turn and point to the lineup now going
out the door. (It's been open for 10 minutes. This is a daily occurrence at this office.) "I came this early to avoid
exactly that"!
Funny how a multi-million dollar company can't seem to give their reps enough of a float to allow for return of the items they sell. If you sell a $500 gateway, you better be able to take the return,
at all times!! Not when it's convenient for them.
So, now I have to bike back out there this after noon. Thankfully the guy said when he sees me I wont have to wait in the line, but I still have to make an unnecessary trip. I'll be contacting a manager shortly to complain directly. This is BS from a company of this size.
I just had $11.xx credited to my account for my poor internet reception for a week. Due to
a tech removing the MoCa filter, saying it was no longer needed.
Wrong! The tech that came to fix it, after telling him of this, put a filter in the box outside, and my internet was immediately back to 10MB down.
Wonder what this inconvenience is worth, a free movie maybe? Whatever it is, I want it. I'm done with the kid glove treatment with this company. (Read: Bending over and....) I intend to make sure I get my money's worth. If it means complaining about every little thing, I will!
Now, I'm off to deal with Shaw. Joy.